Sue

If you've been following my writing, you might remember my attacks on the state of customer service. I have already zeroed in on Comcast before. My favorite! Well, they're back, and have I got a good one for you! 

On my most recent Comcast customer statement, I noticed a charge for an NBA package that I did not purchase; $49.75, the first of four installments. I of course called to rectify this, and a lady in Michigan named Sue answered the phone. She thanked me for my many years as a Comcast customer. But she then goes on to tell me she can’t do anything for me, and that I must honor the 4 payments. She tells me that this is a rule. I naturally asked for her supervisor, and she told me that no supervisor was available. I then pointed out to her that she started the call thanking me for many years of service, and that now I am extremely disappointed in her response to the issue. 

That's when... she tells me... and I directly quote: “God has rules, and we will be punished if we don’t obey the rules.” 

WHAT?!

I responded, “Sue, you just crossed the line, and I am terminating this phone call.”

After that, I called back. And I did talk to a supervisor, and I did have my account credited. I told him what Sue had said. And he was shocked!! 

Who hires these people? What are they thinking? What goes on at Comcast that makes people act like this? I don’t understand. I was so stunned by what she said. 

The second representative I spoke to said “Merry Christmas.” Maybe I don't celebrate. Maybe it’s not merry this year.

It took me 58 minutes to get this done. Boy are we in trouble, because I'm pretty sure it's not just Comcast. I can only hope that the next generations ditch the cable companies and stream their TV forever.

Happy Holidays to all the customers out there who might share in my experience.